This listing is only for customers that have communicated with me about their newly received items. If your item is too small or too big or you want to change the clasp style and you would like to exchange it for another, this listing will get you a shipping label to return the first item in along with a new item of the corrected length.
Reminder, this listing can only be used if you communicate with me first!
This is for 2x shipping labels: one for me to ship the new item and another for you to return the first item with. You will choose the length that you need added in the options part of this listing.
Thank you kindly!
<3~Emmalee
Payments
I accept Paypal and all major credit/debit cards, but am open to any suggestions if you need an alternative payment method or barter. <3 I love to barter!!!!
Shipping from United States
I usually mail first class USPS within 2-5 business days to allow for orders to be made. I try my best to have orders out in 2 business days, but sometimes (very rarely) it may take one or two days longer. Please understand that all of my jewelry is made to order and depending on my workload there could be possible delays.
I print my shipping labels on the ship date, but please understand if your package is not mailed immediately.
For anyone that NEEDS IT NOW, this listing will put your order at the top of my list and will shave time off of the making of the order. https://www.etsy.com/listing/220422205/i-need-it-now?
If you want to speed up delivery purchase the priority mail option with your jewelry. I appreciate your patience and support!! Thank you from my whole family!
We take all major holidays and all postal holidays off. My hours of operation are Monday through Friday 8am-6pm and I am available to answer all questions.
Rush deliveries, insurance, or any upgrades will be covered by the buyer.
All jewelry is made to order so please measure for the best fit. Exchanges due to incorrect sizing are permitted but reshipping fees and $1 per added inch will be expected. Please contact me with any issues and I will do my best to fix them!
Packages shipped within the US aren't considered lost until 30 days from shipment date. However, after 15 days I will file a claim with the mail recovery process and have it mailed back to me if it is found. Then I will send a replacement order to the buyer to ensure that you receive your order!
First Class International packages can take as long as ten weeks to be delivered.
***Please be aware of this fact before ordering. If an order is placed, then I ask that you remain patient and not worry and understand that I have no control as to how long it takes to deliver packages international or domestic. Buyers are 100% responsible for all customs and duty and import fees. If fees are not paid and the package is force returned refund of the purchase price minus shipping fees will be refunded.
If you have further questions on the delivery you can contact your local post office with the tracking number and they may be able to tell you more.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 60 days of delivery
Ship items back to me within: 90 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
I guarantee the workmanship of your jewelry for 60 days. Please understand that Teething necklaces are designed to break with enough force as to prevent injury. All of my jewelry comes standard with a screw clasp. I recommend a safety tension clasp for babies. It is designed to pop off instead of breaking and can extend the life of your jewelry.
All of my jewelry is made to order so please measure for the best fit. Items are measured from end to end, including the clasp. Please note that the knots curl up when they are new. The length after settling is approximately your chosen ordered length. Also, note that my amber beads are 4mm-6mm and for necklaces are tapered to allow the larger beads to be in the front so that the clasp stays on the back of the neck.
* I do not have items in stock for exchange. All jewelry is made to order so please measure for the best fit. Exchanges due to incorrect sizing are permitted but reshipping fees and $1 per added inch will be expected if done so within a couple of days of receiving. Please contact me with any issues and I will do my best to fix them!
Shipping costs are nonrefundable for any reason. The buyer is responsible for all return shipping.
For jewelry that has been broken after 60 days can be set back for restringing for a fee of $.50 per inch as well as shipping costs. Restringing for any of your old amber jewelry would be the same cost even if it was purchased somewhere else.
https://www.etsy.com/listing/177689159/restringing-for-your-amber-jewelry-from?
**There are no refunds or exchanges due to personal nature of the jewelry EXCEPT if within a couple of days after receiving. Please contact me as quickly as possible.
Additional
Let me know if you want something that you don't see, I am willing to accommodate. Everything is made to order so everything is custom! Your ideas inspire me!
There is no extra charge for custom orders.
Wholesale orders are welcome. Please message me for details.
Disclaimer:
Amber and Haze LLC is not to be held liable for improper use of this necklace.
These statements are required by US law [Small Parts Regulations]. As with any children’s toys containing small pieces, new legislation effect in the US in February, 2009, mandates an age recommendation of 3 years and older for this type of jewelry. This necklace is NOT a toy! As with any other items containing small objects, adult supervision is recommended at all times while this necklace is being worn. It is not recommended to leave this necklace on a child while they are sleeping. Due to this law I am required to state this.
https://www.cpsc.gov/s3fs-public/pdfs/blk_pdf_QuickResourceGuide.pdf
Frequently Asked Questions
Custom and personalized orders
Email me for any custom orders. Everything is made to order so it is no trouble at all!